BOOKING
TERMS.
Please review these terms before requesting your court.
YOUR REQUEST & PAYMENT
Your request does not reserve a slot. The court and time are secured only after staff confirms payment, subject to availability.
MANUAL PAYMENT
Pay at the front desk. Staff will confirm your payment and reserve your selected court and time.
CONFIRMATION
The request receipt is not a confirmed reservation. Staff checks the slot again before confirming your payment. Contact the front desk if the requested time has become unavailable.
CHANGES & CANCELLATIONS
Weather, safety and emergencies
If play is impossible or unsafe because of severe weather, disasters, emergencies, government restrictions, unexpected closure, facility damage, power outages or technical issues, receive a full refund of the amount paid or free rescheduling with your agreement and subject to availability.
Voluntary cancellations
Voluntary cancellations, including cancellations without a valid reason, are non-refundable and cannot be rescheduled, even with at least 24 hours of notice.
Valid reasons
A refund or rescheduling for a valid reason is subject to court owner or manager review and approval. Submitting a reason does not guarantee approval.
No-shows
No-shows are non-refundable and cannot be rescheduled.
Management cancellations
If management cancels and cannot provide an acceptable alternative, receive a full refund of the amount paid or voluntarily choose free rescheduling.
Rescheduling policy
All rescheduling requests require management confirmation and are subject to court availability. Free rescheduling applies to qualifying uncontrollable circumstances. Changes to the date, time or court are not valid until approved by management.
How decisions are made
Voluntary cancellations are non-refundable and cannot be rescheduled, even with at least 24 hours of notice. Refunds or rescheduling for valid reasons require court owner or manager approval. Verified uncontrollable circumstances qualify for a full refund of the amount paid or agreed rescheduling, subject to availability. No-shows get no refund or rescheduling. All changes to the date, time or court require management approval and an availability check.
Refunds are sent manually by staff. A request does not change your confirmed reservation until approved. Replacement times require your agreement and are subject to availability.
Contact staff with your booking reference. Any payment adjustment or refund is handled manually by the venue.